Terms, Conditions, guidelines and Policies for using this site, our products, facilities or any of our services

TERMS, CONDITIONS, GUIDELINES, POLICIES AND BODY CORPORATE / HOUSE RULES

This flat is being rented mostly around cost to help cover the costs of ownership, etc. and as such the reader, visitors, guests etc. all have to accept the fact that the terms are more stringent, changable by the owner as they see fit, error prone etc. than those for a professional business / guesthouse / hotel etc. that cater or have been insured etc. for this type of letting business.
You have to read, understand, agree to, and accept ALL our terms, conditions and rules the way we have meant itbefore enquiring and possibly booking. Logging in, enquiring, booking, paying a deposit in any way will all be seen as proof that you accept everything the way the owner has meant.
All deposits go toward the attempted/tentative booking as a whole, meaning, failure to pay in full and having payments indicated as allocated towards specific items, for example administration fee or key and breakage deposit, does not mean it is actually allocated according to that specific description, no matter what emails or the system says. What this also means is that not following through means you cannot claim specific amounts back due to it having been indicated/allocated for example as key and breakage deposit.
Despite any specific refundable amounts indicated anywhere the exact amount will be determined as we see fit.

The new Consumer Protection Act requires us to put terms and conditions in plain language, as well as to clearly highlight any conditions that limit our liability, or could pose a risk to you the consumer. We therefore first of all require you to first of all become aquainted with South African Consumer Protection Laws and then make sure what you read here and will have to adhere to is acceptable to you. If not acceptable then we unfortunately cannot help you.
This document has been drawn up by a normal person and not by legal entitities to try and ensure it's readability and understandability by the majority of people. As such you acknowledge and accept that it might contain errors, legal or other incorrect statements or terms having been left out etc. Should you or anyone appointed by you or a third party find any such mistakes or if anything contained herein or any of our actions are unclear or questionable you will inform and allow us to correct this in any way we see fit without taking any action against www.inyonirocks.co.za, it's owner, flat owners, representatives or the Body Corporate or it's members.
No verbal agreements are accepted or will be entered into.
Any and all communications must be in writing by email to our designated email address at the time.
Throughtout all of our advertising material, website, agreements, emails and any other documents or agreements Errors and Omissions are Excluded / Excepted (E&OE). That is E&OE are applicable to everything received from or generated by www.inyonirocks.co.za or any of it's representatives.
We also cannot guarantee in any way any of our services or products provided.
Guests are responsible for everything, the same as looking after their own home and family, for example, insurance covering all aspects during their stay, ensuring everything / everyone is safe.

Your booking confirmation received from www.inyonirocks.co.za will indicate the maximum allowable number of guests and details of guests booked for and to be accommodated inside the flat and on the complex premises. A breach of this might result in actions taken not limited to additional fees as determined by the owner, key and breakage deposit forfeited, legal action, criminal action or whatever else we see fit.
The different configurations of absolute maximum guests allowed per flat is indicated below, with any other configuration we must get aproval from the flat's owner before the booking can be made. Even if quoted on other configurations, the owner has to approve first before the booking can be made.

The maximum number of adults allowed inside the flat are four (4) and the maximum number of guests in total six (6).
Mentioning just 2 adults means 2 adults sharing a bed
A couple means 2 adults sharing a bed
Children and students must be accompanied by their parents unless explicitly allowed otherwise by us
Guests zero to under eighteen (<18) are considered to be children, ie. babies also count as children.
Guests eighteen (18) to twenty five (25) can be considered students.
All guests twenty five (25) and younger must be accompanied by an adult couple desribed here.
Two of the adults must be a legally bound couple sharing and the booking has to be in their name and they have to accept responsibility for everything, have a proven income such as pension, working salary etc. with the ability to cover any and all damages or loss to the owner. They also have to have a valid and provable domicilum.

No visitors are allowed, not even inside the complex unless the details have been provided before quoting.
If you want to change the guests/visitors after we have quoted you, any bargain price or whatever discounts were given falls away and you will be re-quoted using normal prices, that is to say if the change is even possible and allowed.
Guests/visitors cannot be changed/allowed after booking.

Please note again that what is indicated on your booking confirmation is the maximum adults and children allowed. No deviation from this is allowed.
Children are generally defined as persons younger than eighteen and are the own children of the adult guests.
Unfortunately there is a absolute maximum weight limit of 110kg per person imposed on guests due to the warranty on items like the beds, toilet seats, chairs etc. The steps are also made from wood and from the 70s and possibly not made for this type of usage. Due to the difficulty in enforcing this guests must accept that we can at any time require one or more formal items of proof regarding this and they must provide this immediately. We unfortunately cannot allow guests to make any further use of any item or facility while there are any suspicions of overweight problems or if suspicions arise while inside the complex or flat. Please discuss with us before booking if there are any doubts or you have an issue. Also due to the sensitivity of this we ask that guests be absolutely honest around this and be prepared to use a scale as peoples perceptions might not be accurate about this. It is unfortunate but first of all this is someone else's private property you want to use, so we ask that you please adhere to this in order to prevent an uncomfortable situation unfolding.
Advertisements, whether for specials or normal pricing are applicable to new bookings only.
There cannot be a reduction in price due to moving into a cheaper period, or to a advertised special deal, whether advertised or not.
With advertised specials children are generally defined as persons younger than eighteen and are the own children of the adult guests.
Other children or friends coming along must be explicitly specified separately and are seen as additional guests and will most likely have an influence on the price.
Where multiple adults are indicated, it consists of multiple sharing adults. For example, Two adults means two sharing, that is one couple, four adults means two sharing couples, three adults means one couple and one single.

Included items might change without us having properly updated all documentation or informed everyone properly.
(At the time of writing the DSTV Premium subscription is the full subscription, excluding any specialised or non standard add-on channels.)
Do not switch off the television or decoder, not even sleep mode. It will most likely cause condensation on components that lead to complete failure with switch on or shorten lifespan.
Inventories, if available, must be checked and any discrepancies reported within 24 hours of arrival. If no shortages are reported by the guest of the unit, it will be regarded as correct and guests will be held responsible for any shortages or breakages on vacating the unit.
Check in time is strictly after 14h00 on the day of arrival and the unit must be vacated at 10h00 on the day of departure.
Check in time is after 14h00 on the day of arrival, however you are allowed to arrive from 10h00 onwards but must get permission from us in writing beforehand and need to understand the implications.
The flat MUST be vacated at the latest 10h00 on the day of departure, no exceptions.
If arriving before 14h00 you accept the fact that departing guests have until 10h00 to vacate the flat, you being there whilst cleaning are in progress and the fact that we cannot know in what state the departing guests leave the flat, all have an effect on the cleaning.
When vacating the flat guests are required to leave the flat clean and to make sure that all doors and windows are closed.
The unit is serviced daily except for Sundays and Public Holidays. This is also dependant on other factors, such as transport, sickness, strikes etc.
Guests are not allowed to interfere / change cleaning service days or hours etc. without a written request and receiving a response from us allowing it, doing so will cause loss of full deposit and possibly other actions taken.
Beach towels are not provided and if any bath towels are provided, they may not be used as beach towels. Towels will be charged at around cost.
Since No. 8 is being rented at around cost, you need to keep in mind that everything will be charged for. Though we do not provide cleaning agents etc. anymore, whatever we do / can provide additionally will be charged for and will be payable in advance or whilst at the flat at the latest. No payment, no usage allowed.
Please note that no braaing (barbequing) is allowed on the patio or balcony. This is only allowed at the communal braai facilities situated on both sides of the sea facing block of flats.
Hanging of clothes on the balcony walls and windows are not allowed. Washing lines are available in the complex.
The owner can and will not be held responsible or liable for any loss, inconvenience, injury, death etc. to the guest or accompanying parties.
There are stairs, pools, wet floors, sharp objects, balconies, non shatterproof glass windows and many other highly dangerous areas on the premises and inside the flat. Whether made highly visible or being warned about it or not, we can and will not be held responsible or liable for any loss, inconvenience, injury, death etc. to the guest or accompanying parties.
The premises and flats are not at all suitable for people with any disabilities.
Absolutely no pets are allowed inside the flat or complex grounds. Though we do not allow pets or any other animals, we unfortunately cannot be held responsible for any person bringing these onto the premises for whatever reason, whether given special permission or not.
Under no circumstances may furniture be moved around.
No-one is allowed to remove any furniture from the flat, in doing so you immediately forfeit / loose the right to receive back your key and breakage deposit.
The right of admission is reserved.
You are not allowed to give the access code, keys, electronic discs or any other items used to gain access to the complex and flat to anyone other than the guest(s) indicated on your confirmation email received from www.inyonirocks.co.za.
Please read and adhere to any house-rules provided.
The loss of keys is a costly event and unfortunately has to be dealt with immediately. You accept any and all responsibility with the keys and other access control items. The guest has to immediately inform us in which case we will make arrangements for a locksmith to replace all locks for the guest's account, to be paid to the locksmith on arrival. Other access control items like discs etc. also has to be replaced and costs at least ZAR 250.00. The guest is required to stay inside the flat until a locksmith can attend to the matter. As such it is of utmost importance and only for your protection as well that the guest take care of the keys.

Deposits
To stand any chance of booking the flat the exact required initial deposit as per our correspondence has to be paid and available to us on our system for allocation on the system. Since race conditions can occur, you can have the bank send us proof of payment (POP) to better your chances.
Only after this can we book the flat, if still available, and generate and email you a confirmation.
To keep a booking any and all follow up deposits have to be payed as indicated. We unfortunately cannot take responsibility for lost emails, mails ending up in junk or spam folders etc. It is up to guests to ensure they receive a confirmation and understand the content.
Deposits per cheque can take seven plus banking / business days to clear in our account and as such puts you at risk of not standing a chance to book the flat should a race condition occur. This also applies to any other means of payment involving delays. It is thus to your best interest to ensure payments are cleared in our bank account as soon as posible. For us to do allocations, confirm, complete or keep bookings, any monies owed or requested must have been cleared in our account as per indicated correspondence or other information supplied.
The booking system releases the balance on your key and breakage deposit fourteen plus occupied work days after your departure date, after which we can do an electronic funds transfer if you have supplied us with your banking details. Failure to supply us with the details will result in the deposit being credited to your account on our booking system for a maximum of one year after which it will not be refundable.

Important notes about quotations, deposits and securing a booking:
- The word booking does not mean a valid and secured booking with us unless all requirements indicated have been met by you and we have confirmed in writing that you have a booking with us and also not cancelled for any reasons.
- We do not guarantee a valid period for quotes, i.e. quotes are valid only for the moment sent from us. We can on request guarantee quotes but only until end of business day, generally around 4pm on the same day we processed and sent your quote.
- We provide multiple guests with quotations as requested and in most cases the first deposit cleared with our bank annd available on the system gets the booking. Should you have made your deposit but for whatever reason be unsuccessful in securing the booking, we will return your deposit. In most cases their will be no administration costs deducted. Costs like with cash deposits are for guest accounts, whether booked or not.
- Incorrect banking details provided WILL incur an additional administration fee per incident as it takes quite some time to sort failed payments with our bank.
- The closer it gets towards the required accommodation period the more important it is to pay the securing deposit as soon as possible in order to avoid disappointment.
- Note also that paying by cheque will in most cases cause the money to be cleared with our bank in at least 7 work days, you will thus run a greater risk of someone else securing the required period before your cheque clears.
- Though we do understand that guests would like to secure bookings far in advance so as to not run a risk of not having a booking. This unfortunately also increase the likelyhood of an increase in our tariffs within the period leading up to the arrival date. This difference will be added to your booking cost and are payable by guests.
- The system base costs not just on number of guests, nights etc. but also on other factors, like revisits, whether you have referred others to No. 8, an individual enquiry marketing based process and as such costs indicated can be different for two exact same enquiries received.
- Costs are also affected by the amount of details supplied, like the number of children and what their ages will be on arrival date.
- Should there be a discrepancy over payments due, how the deposit must be paid, how much has already been paid, differing information in various emails, advertisements, differing agreements etc., the final decision on this and related matters will be with us, though we will try to resolve this under amicable terms.

What this in effect means is that after you have indicated your interest in or requirement for booking accommodation with us, the period required will still be available to other potential guest's requests, even after we have provided you with a quotation. You can thus only be assured of an accommodation booking once your deposit have been received AND cleared in our bank account AND allocated on our system AND we have sent you a confirmation for the booking.
Race conditions like these are more likely to occur when making a booking for in season periods, however, well deserved holiday accommodation is not something to loose out on so please be vigilant!!

Cancellations / Date changes / Moving bookings

With the flat's owner from Pretoria making it available for rent not as a guesthouse / holiday letting business and thus being much cheaper than other flats and agents, that is, close to cost, we unfortunately are not flexible with cancellations. That is, guests take full responsibility in covering the full costs for booking this excellent position at close to cost. From our booking/cancelation statistics we can truely say that this risk is extremely low!!
In short, you remain responsible for paying the full amount. However, we do try to find replacement bookings and if successfull it is very likely that you will get a full refund minus costs like banking costs for example if you paid by means of cash deposits, or additional advertising costs if any.
In order to try and find a replacement booking as fast as possible, we sometimes re-rent or advertise the flat for less than what you paid. The difference will be added to any other cancelation costs for your account.
However, all cancellations will incur at least an R800 penalty.
It is therefore extremely important to only book once 100% sure about it.
Notes:
    Cancellation will only be initiated once written notice of the cancellation has been received in addition to the details required by us to cancel the booking. Only then will we be able to advertise and make the period available in order to try and find alternative guests.
    In most cases where we are unable to find a replacement booking you remain responsible for the full amount due to the personal loss encountered with the flat.
    Refunds can only be done electronically and to the account holder where payment was received from. We might require proof of related information.
    No refunds are possible for any guests not staying over anymore, whether added later or not.
    Any additional costs above the normal encountered might also be subtracted before any reimbursement, in most cases this is limited to overseas transfers that have additional costs.
    Cancelling more than once is not possible and you will thus stay responsible for paying for the booking in full, no matter what.
    Moving your booking is the same as cancelling and making a new booking, new quote, new prices etc.
    The only real moves that was allowed was due to the 2019 Covid lockdown. This can/will unfortunately not be done/allowed ever again as it is simply unaffordable when renting at around cost as in this case. Guests accept full risk in loosing all booking costs, that is except for the key and breakage deposit.
    Moving your booking is the same as cancelling and attempting to start a new booking, new quote, new prices etc. Us not being able to assist or accommodate you with the new dates simply means you have to choose alternate dates. It does not give you the right in claiming your money back on the basis that we couldn't accommodate you.
    Moving a booking will use ALL adjacent nights booked under your name. Adjacent periods previously seperately booked will be combined into one period to become one booking before it can be moved. Remaining nights are lost. For example, moving two seperate adjacent weeks to a ten night period means you remain responsible for the cost of the fourteen nights though your new and final booking is only ten nights and the remaing four nights are forfeited. Also keep in mind that the normal terms still apply, you remain responsible for the cost of the original period, including additional advertisement costs if any, minus the balance of what we were able to recover with a replacement booking.
    Bookings can be moved only once. Should you not be able to use the moved booking it is a no show and you forfeit all costs paid and remain responsible for any outstanding balance.

Enquiring about our offerings, reading any of our material, paying a deposit or any other interaction with our offerings are construed to be acceptance of these terms and conditions and binding on all.
Our terms and conditions remain applicable to any material proliferating from our offerings through the internet or other mediums.
We reserve the right to change any of our offerings, tariffs, services, rules or terms and conditions without prior notification to any party.

Please also see Rates for additional information.
Adhering to the terms and conditions and following all policies and procedures can enhance and ensure a trouble free holiday!

Although we have tried to make the terms and conditions as clear as possible, trying to not use legal terms etc. unclear to the man on the street, you should contact us if anything is unclear or raises some questions so that we can provide you with a definite answer or decision.

Ensuring the safety of everyone booked into the flat rests solely on the guests shoulders and is thus entirely your responsibility.
The activities and conduct of guests and their children shall be reasonable at all times and must not annoy, disturb or cause danger or harm to other guests or neighbours.
Guests are required to keep television and radio volumes down and to keep conversation volume at normal levels so as not to disturb other guests.

In addition to advertisements shown from Google ad program, we might also use third-party advertising companies to serve ads as part of the Google ad program or directly when you visit our website. Please notify us immediately with your contact details and the specific details of issues with advertisements, whether just spellinng mistakes, privacy concerns/issues, misleading information or anything allowing us time to act or resolve issues. If you would like more information about this practice please feel free to email us with details or search the Google website.
Should you find anything on our site that might or is causing any issues, please send us the exact details immediately as we do not have the resources for full IT / privacy / virus / computer and other investigations.

Any advertisements placed by us remain dependent on availability and has to be confirmed with us in writing.
The availability calendar on the internet is not necessarily up to date no matter when it was last updated.
Our system does not allow for providing a number of dates available within a period, that is, a list of possible available periods.
Some content in emails and other forms of communication is system generated and cannot always be verified by us before being sent to others or made available in other forms. We do not accept responsibility for any problems / errors / mistakes arising from this.
Emails received from us indicating reason(s) for not being able to accommodate you, does not necessarily list all reasons of not being able to accommodate you.
Our system is extremely strict on email filtering, i.e. in deciding what should be accepted, answered, ignored or just be deleted. There are many factors that have an influence on this, some of them being listed in documents on this website.
Enquiries / emails from you might get ignored, blocked or deleted due to apparently not reading mails sent to you, or due to your mail looking suspicious, or due to it being considered spam or unsolicited email or due to its content not acceptable.
Not reading reply mails from us properly and asking questions already answered will most likely have your email ignored.
Reply mails containing previous conversations that have been edited after taking place might be ignored, deleted or blacklisted.
Reply mails without previous conversations might be ignored, deleted or blacklisted. This is a regular occurance if sending from smartphones and not replying with the full email in tact.
Non personalised mail addresses might be ignored, deleted or blacklisted, e.g. reception@..., accounts@... etc.
Language and the natural feel of an email conversation also have an impact on filtering / blacklisting decisions.
Mails containing any threatening tone will be ignored.
Some more reasons for emails being ignored are typing everything in capital letters, having a subject not directly related to accommodation, just asking general questions giving an impression of not really interested in a booking etc.
Enquiring about prices etc. and providing actual information like number of guests only after we supplied the quote will most likely be seen as a fishing agent, and your mails and other requests will subsequently be ignored.
Any possibility of additional or a change in guests must be mentioned when you first enquire.
The words in a email address can also cause your enquiry to be ignored.
Enquiries from public email addresses and without real names or contact details provided will most likely be deleted without a response.
Mails with large images or other non relevant content will most likely be ignored or get you blacklisted.
Mails attempting to access external content will most likely be ignored or get you blacklisted.
Mails with embedded scripts / programs etc. will most likely be ignored or get you blacklisted.
Quarantined mails will in most cases be deleted.
If we do retrieve or sift through old mails quarantined, blacklisted, archived or put on hold for some reason and do decide to answer it expect it to be possibly much too late.
We unfortunately cannot guarantee mails and other content available from us to be virus free and not causing any damage or other problems.
Emails looking suspicious for whatever reason might get ignored or reported / forwarded to relevant authorities.
Should it appear as if you haven't received our previous reply mail we might at our own discretion try again from a different address.
Providing seemingly false contact details or other information will most likely have you "blaclisted" with us, meaning we will not engage in any further business with you. This means that you should also state right from the start, with full details, should you not be the actual guest wishing to be accommodated / stay in our flats.
Providing limited information or using public, free or similar email or computer services might cause us to process your enquiry with much more suspicion than normal and possibly ignore your enquiry or provide you with minimal information.
Any problematic enquiries will be ignored without any notice.
Should we not be able to reach you by phone your enquiry will be deleted from the system and your contact details might be blacklisted.
As we are renting property we unfortunately cannot do business with people not willing to provide us with complete, accurate and honest contact or other personal details. Though we do understand that people might feel uncomfortable providing this, it's unfortunately a prerequisite for wanting to stay in flats and use any items inside flats or the complex.
Return / regular visits will in almost all cases earn more points with us and ensure preference over other enquiries and bookings and possibly ensure other benefits as well.
Repeat visitors / guests might receive preferential treatment and other benefits.
Longer stay bookings receive priority over shorter periods, no matter what season you are looking to stay. Short term stays will most likely go onto the waiting list until close to the period requested. Short stay / short term booking generally represends periods less than seven nights.
Our system also takes into account other factors like demand etc. before making a period available. It is thus essential to email us and not rely on the calendar alone.
Requesting information already available on the site will most likely have your enquiry ignored.
Requesting information not directly related to us and our business will most likely have your enquiry ignored.
Requesting any personal information related to agents, managers, staff or flat owners will also most likely have your enquiry ignored.
Enquiring multiple times without booking or drawing suspicion towards your enquiries for whatever reason will have your contact details black listed with our system causing us not to respond to further enquiries.
We might at any time require you to provide us with specific forms of identification, proof of residence or income, failure to do so or should there be any discrepancies we will terminate your enquiry or booking immediately without explanation.
Pensioners are deemed to be elderly non working people of sixty five years and older.
Where prices are being calculated and dependent on number of children, the age determining when a guest is a child or an adult is not fixed and will be determined and finalised at the time of booking finalisation.
When enquiring and only mentioning approximate or giving some indication of some guests being children without providing ages, the prices will be based on children younger than twelve. Should this be incorrect you are to inform us immediately so we can correct the quotation.
In cases where guests have stated exact and correct ages of children accompanying parents, the children might be considered and priced as children even though older than the adult/child separation age, thus providing you with a possible cost benefit.
Enquiring on behalf of someone must be clearly specified with full details of both parties involved.
Having entered your contact details like phone numbers incorrectly in forms, emails or other communication to us will most likely cause your communication to be ignored.
The availability calendar on the internet might show overall availability for multiple establishments, that is it might show availability when there actually is none for a specific establishment.
Being placed on our waiting list doesn't mean that we will be able to accommodate you if and when we process entries on the waiting list. The waiting list order is system dependent and generally includes criteria such as length of stay, number of guests, season and others. There is also no guarantee that we will get back to you and with what we might be able to accommodate you.
Guests are allowed only one date on the system's waiting list.
How much information we supply, the amount of work done on your enquiry and whether we can accommodate you also depends on many factors like how much information you provided, the likeliness of you booking with us, the length of your stay, how well your enquiry fit in with our market and business aim, whether it is for a family, singles, multiple couples, students, number of adults, children and pensioners etc.
Photo's or any other documentation supplied or displayed by us cannot be guaranteed to remain accurate past the time of creation.
Internet based advertisements can in some cases not easily be deleted due to the way the internet works, in which case we would just leave it. It is therefore essential for you to verify any and all related information with us via email before making any assumptions.
We do not accept any responsibility for any of our advertisements or any other content that proliferate through the internet. Search engines, spammers, news agencies, bloggers and many other entities do copy content to various places, whether legal or not.
Images and any of our content for that matter might be edited for any purpose we deem fit, even if there is a possibility of being misinterpreted or providing a incorrect representation. In most cases we try to stick to only minor changes or just attempt to make things aesthetically pleasing.
When an enquiry is a deviation from a then current advertisement or other specials you can expect to be quoted more than normal.
Special deals are not neccesarily special in relation to our own prices, but might also be called a special deal because it was compared to another entity's tariff.
Multiple Special deals / Specials cannot be combined and we reserve the right to choose the applicable special.
Date and time indications can in many cases be interpreted in various ways, however we do not accept any responsibility if used in any way other than we intended.
Only written quotations via our booking system are valid but are unfortunately only valid for less than a second.
We do not make bookings or do any confirmations via telephone. Everything has to be in writing via our booking system.
Our primary way of doing business has changed to electronic and by means of our booking system. Even though we do have an advertised telephone number this will not necessarily be used or answerred verbally. You should use our email address or submission forms available via our website. As a last resort you can send us a SMS. Either way, we unfortunately cannot guarantee a response or any other interaction or that it would be what was anticipated.
Should you have a current booking you must ensure you phone us from the cellular number provided and shown on your confirmation to allow the system to identify and prioritise your call.
During high season periods (e.g. school holidays, long weekends etc.) we will most likely not be answering enquiries or take bookings except from current guests or already confirmed bookings. (Please just make sure you enquire from the cellular phone number on record and make sure it is not set to hide the number to ensure your call gets diverted to a person.)
Moving your booking doesn't mean the price will remain the same even though the booking might have been moved appearing to stay the same. You will eventually be notified should there be any price changes.
Special deals cannot be altered / customised without reverting to the full price.
We generally do not make or allow one night or just day bookings.
The number of guests cannot be changed after quoting, in other words you are not allowed to deviate from the initial booking by taking in any additional guests or changing guest configuration.
Specific sleep configurations, sharing etc. must be specified as you are not at all allowed to move beds, mattresses or any other piece of furniture. The number of beds does not stipulate the guests allowed, sleeping arrangements etc. these terms do.
If bed layout was not specified our assumptions might cause problems so please be thorrough with enquiries.
You are not allowed day or night visitors / guests without having requested permission for this prior to being quoted. Not adhering to this you will be asked to vacate the flat and complex immediately without reimbursement or claims of any sort. On failure to vacate the premises within the time set by management, the help of the Police will be called in.
Less than seven night bookings will in most cases not be possible far in advance.
Should there be breakages on the arrival date you must report it via SMS on the arrival date indicated on your booking and to the cell / mobile number you received your access code from. Should you fail to comply you will be held fully responsible for those damages.
Should any unreported damages/replacement/replacement costs totaling more than a R100 be recorded either by house keeping, the next booking, management etc. during or after your departure you will be liable for a minimum penalty equal to our standard key and breakage deposit amount. The damage will most likely have an adverse effect on the following guests and our reputation and renting at around cost means we simply cannot afford this at all.
Managing the flat from Pretoria means the simplest of issues most likely costs over R100!! For example, over tightening and breaking a tap washer is not just R10, but at least R600 for a plumber callout fee, flat owner time, call costs, managing the plumber/repairs etc.
You are staying at a REAL BARGAIN so please be honest about everything from before booking to after departure and look after the flat and everything inside better than your own.
No Eceptions!!
Accommodation unfortunately does not at all cater and is not suitable for people with disabilities.
Though a very sensitive issue we unfortunately have to require that guests report any possible risk of damage to property before making a booking. Even if due to being disabled or impaired in any way it is unfortunately not a risk transferrable to property owners.
In case of electrical damages to high current items, wiring, circuit breakers or plugs during the period of stay, the deposit will be held back until after the electrical bill covering the period of stay has been received and processed by the owner. Note also that this will only be possible after a actual meter reading and not with an estimated reading.
Should you disagree with any deductions on your key and breakage deposit you must forward us your complete comments and facts immediately to allow the owner to make an informed decision.
Banking costs like cash deposit fees, international transfers etc. will be deducted from your Key and Breakage deposit. You remain responsible for paying this should the balance on the key and breakage deposit not provide enough coverage.
The key and breakage deposit amount might vary depending on factors like length of stay, number of guests, season, ages etc.
Guests remain responsible for any additional costs resulting from their stay should the key and breakage deposit not be enough to cover everything.
Administration fees can be added even though initially indicated we do not charge an admin fee. This can be added for a number of reasons including things like additional work on our side related to your booking, changing of the booking, the length of stay is short compared to what is normal for us, the booking is far in advance and not adjacent to others etc.
Any towels provided by us are to be used as bath towels only and you are not allowed to take them outside the flat. Towels will be charged at around cost.
We only provide an initial set of toilet paper rolls, meaning a maximum of one roll per toilet once you arrive.
If toilet paper rolls are provided it will only be an initial set, meaning a maximum of one roll per toilet for your entire stay.
Some cupboards might have been locked, these are for owner use only. Should one have been left unlocked for whatever reason you are not allowed access to them or usage of any items contained therein. You are also required to immediately notify us by SMS or email.
Agents are not allowed to provide referrals, unless they have specific instructions.
We unfortunately do not allow for and do not take group bookings or bookings for multiple flats for whatever reason. Families must enquire individually.
No functions or any other form of gatherings are allowed.
All facilities are for the sole use of the occupying guests. e.g. No cooking or storage of items for other people, inside or outside the flat or complex are allowed.
Safety, security etc. are in no means guaranteed. You are in fact to report any suspicious activities, events, objects etc. immediately to management, us and the relevant authorities.
The safes are not for firearms or any other weapons and you are not allowed to leave any weapon unattended in the flat or anywhere else inside the complex.
There are electrical fencing surrounding the complex, however, the condition and effectivity of this is not guranteed.
None of the appliances found inside the flat or elselwhere inside the complex are intended for use by persons (including children) with reduced physical, sensory or mental capabilities, lack of experience or know how, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play, misuse or incorrectly use appliances. Any damages or risks should immediately be reported to management and the relevant authorities, and we ask that you please stand by or take other immediate steps to ensure the further safety of others.
The condition and effectiveness of none of the security related aspects or items like CCTV cameras, access control, locks etc. can be guranteed.
You accept the fact that your movements may be recorded and that this might be used anyway we see fit.
Guests are required to ensure that access gates / doors are closed and secured at all times.
All apparently broken items must be reported immediately with full details to us by sending us an email from the address you booked with.
Many emails, faxes and other types of content are parsed by our booking system for different reasons. We do not accept any reponsibility for any errors arrising from this.
Should you find any errors in any correspondence or other content provided by us you should inform us immediately.
Although we would try our best to remedy problems with booking errors, we do not accept any responsibility for any errors with regard to bookings, e.g. double bookings, incorrect dates etc..
You are not allowed to use any information made available by us (www.inyonirocks.co.za) for any purpose other than to book with us, without first having obtained our specific written consent allowing you to use it for a specific purpose.

You accept that not adhering or following any of our terms, policies or procedures will have penalties instated and / or action taken as determined by the owner, notwithstanding what is being said on this page or any other previous documentation provided.

Credit Card transactions

Due to problems with guests not paying the balance of their account or in fact reversing the original deposit by requesting a charge back from the credit card company we have no choice but to enforce the following check in / booking process.
As no signature is collected when booking via the internet, charge backs are always processed by credit card companies. Unfortunately some of these charge backs are from dishonest or fraudulent guests staying multiple times with establishments and then charging back all payments, and without a signature the credit card company will still uphold the charge back.

We thus need the following additional check in / booking process where credit cards are involved:

Please print or copy this booking form.
Complete and sign the form.
Make a copy of your ID or Passport.
Scan and email both pieces of paper to us or alternatively fax it to our FaxToEmail service provider. (Email address or Number can be found on our contact page).

Staying at most hotels, here or overseas, you will know that this checking in process takes place on arrival and you are not shown to your room until you have completed this process. They do this for good reason and we need to do the same, just in a different way due to being a self catering establishment. We thus also have to in some way obtain a signature from guests to protect ourself from potential chargeback liability.

Please note that content / information provided by us could include technical, typographical, chronological or other inaccuracies. Should you place any reliance thereon, you do so at your own risk.